Refund and Returns Policy

Returning a product is easy – email us at support@bonacreation.com and one of our team members will be in touch with you shortly. If immediate assistance is more convenient for you, please feel free to send us an email. We will reach out to you within few hours.

We dedicate ourselves to a customer experience with a 100% Satisfaction Guarantee. If a product you ordered does not fit your store perfectly or is not selling as quickly as you would have hoped – even if you simply changed your mind about it – we will take it back for up to 90 days. Note that all returned items must include an RMA number and be resalable, which means we cannot credit for used items, discontinued items, or items with packaging alterations, including added price tags. You will have a full 180 days from the date the credit is issued to use the remainder as you please.

Before 90 days we are still happy to accept returned product for any reason. We only ask that items be returned in a condition suitable for reselling.

If you receive a damaged or defective product, let us know. We take the quality of our products very seriously and whenever we are able to deem an item defective or unfit for use, we will credit your account.

If you are an end-consumer in need of an item replacement, we ask that you provide a proof of purchase in some form. This can include a receipt that lists the affected item or an order confirmation email.

Need help?

Contact us at support@bonacreation.com for questions related to refunds and returns.