Frequently Asked Questions
Do I have to meet a minimum order?
Bonacreation has no minimum order requirements on most items. Buy as much or as little as you want!
But, do I have to order an entire case-pack?
You’ll probably save money on shipping if you do! Most items can be ordered in less than case quantities, but some of our items are sold as full case only items and are marked accordingly. Shipping costs are typically lower on case-packs than when purchasing single items.
What does “bulk” mean?
Bulk (also known as “open stock”) doesn’t mean a large volume. Bulk products are simply shipped without any retail packaging like boxes or blister cards and come with no barcode.
For items that come in a variety pack, can I choose one color or style for the whole pack?
On products we sell in assortments, you cannot order just one color or design. We’ve found that customers respond well to the variety on these items. We welcome your comments, which we take into constant consideration when making product decisions, so please don’t hesitate to share any feedback with us.
I love this product! What’s it made of?
Materials are listed on every product’s page on the website. If for some reason a material isn’t noted or if you’d like more specifics, feel free to ask.
How do I edit my cart?
It’s easy! Click on the cart button on the top right of the page and select “View Cart”. You’ll have multiple options, including “Edit” and “Remove” buttons next to each product.
Shipping & Deliveries
Do you dropship?
No! Currently we do not dropship products for other sellers.
I need my order ASAP! How soon can you send it?
We ship orders within 24-48 hours from Massachusetts.
How much will my shipping cost?
Shipping cost will be calculated at checkout using a standard volume-based system. We maintain fantastic deals with all our carriers, and we price-check every one of them to select the cheapest option for every order.
Where can I find my invoice?
A copy of your invoice should be in the email with your tracking number. If for some reason it’s not, simply email or call us. You can also access all of your past invoices by logging into your account and selecting “My Invoices” on the left-side menu in your customer dashboard.
When will a backordered item be back in stock?
Any product that is backordered will have its in-stock date noted on its product page on the website. As always, we’re happy to help with specific product questions via chat, phone or email – let us know what you need!
When do I get invoiced for a backordered item?
We’ll invoice you as soon as the backordered item ships.
How can I track my order?
Follow the link in the email with your invoice to see updated tracking information.
My shipment arrived damaged. What do I do?
In the event freight damage is found upon delivery of the shipment, you need to request a return authorization number within 7 days of product delivery. Please supply any supporting documentation including signed BOL noting damage and provide photos if available.
Returns & Exchanges
How do I return an item?
It’s easy! Just send an email to support@bonacreation.com and we’ll take care of the rest.
What are acceptable justifications for returns and exchanges?
“I changed my mind.”
“There’s a small defect on one of them.”
“Turns out my customers don’t like this item as much as I do.”
“You have a new product I like even better.”
“A tornado delayed my shipment, and I didn’t sell as many as I expected.”
“Because it’s cloudy and also a Tuesday.”
“I don’t really have a reason.”
We accept returns and exchanges for up to 90 days for any reason with an approved RMA number supplied by our team. A flat 20% of the original value of the items returned is deducted to take care of shipping costs, and you get the rest in credit. You’ll have a full 180 days from the date of issue to apply that credit toward anything you like. Please note that all returned items must be resalable, which means we unfortunately can’t credit for used items, discontinued items or items with packaging alterations including added price tags. Between 90 and 180 days after your order shipped out, we’re still happy to accept the returned product for any reason. During that window, a restocking fee of 30% will be deducted from the value of your return credit. For detailed terms and conditions, please read our Return Policy.
In the event you order the wrong item and want to return it, you need to request a return authorization number within 7 days of product delivery. The returned product will be subject to a 20% restocking fee and any replacement order for the correct product will not qualify for free shipping. In the event a customization error is found upon delivery and inspection of the product, you must request a return authorization number within 7 days of product delivery. Please include photos of the item if available.
Restocking fees apply to return-to-stock product and do not apply to customization errors or freight damaged products.
All return-to-stock product must be in unused, clean, and saleable condition to receive credit.
If you are an end-consumer in need of an item replacement, we ask that you provide a proof of purchase in some form. This can include a receipt that lists affected item, or an order confirmation email.
What if products are damaged or defective?
We take the quality of our products very seriously. If you received a damaged or defective product, please send a picture to assist us in properly addressing the issue. Whenever we are able to deem an item defective or unfit for use, we will credit your account. And if one of your customers returns a defective product to you, we’ll take it back in turn. Believe us when we say it: your satisfaction is our highest priority.